Knowledge management of consumer lived experience on digital platforms to enhance organisational performance. Regional Journal of Information and Knowledge Management, [S. l.], v. 8, n. 2, p. 117–134, 2023. DOI: 10.70759/jcceg714. Disponível em: https://www.rjikm.org/index.php/rjikm/article/view/92. Acesso em: 26 oct. 2025.